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FAQs

Registering / Account Creation

1) How do I Sign up?

You can sign up by clicking the “Sign up” button on our home screen and entering only 3 details: Your Mobile Number, Pincode and OTP that you will receive on your contact number. After verifying your OTP, your account will be active.

2) Are there any charges for registration?

No. Registration on Pluckk is absolutely free. 

3) Do I have to Sign up to shop on Pluckk?

You can browse our web app as a guest but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checkout and will be prompted to do so if not signed in. 

4) Can I have multiple accounts??

Each email address and contact phone number can only be associated with one Pluckk account;

 5) Can I add more than one delivery address for an account?

 At the moment you can have only one primary address. You may however change address while placing an order with your Pluckk account

6) Can I have multiple accounts with the same mobile number and email id?

Each email address and phone number can be associated with one pluckk.in account only

7)  Can I have multiple accounts for members in my family with different mobile numbers / email addresses but with a common delivery address?

Yes. As long as the email address and phone number associated with the account is unique to each member in a family, the delivery address can be the same.

Account-Related

8) What is “My Account”?

“My Account” allows you to track your active orders, order history and update your contact details.

9) How do I reset my password/forget my password?

There is no need to create a password. You can login to your Pluckk account by using your registered Mobile Number and OTP.

10) What are Pluckk Credits & where can I see my Pluckk Credits?

Pluckk Credits reflect the amount of money you have in your Pluckk account to use against future purchases. It is equivalent to actual money that you can use for purchases with Pluckk. Cashback and customer service credits will also reflect here.

Payment

11) What are the modes of payment?

We offer multiple convenient options to pay for your order. You may use any of the following:

A. Pluckk Wallet (can be topped up via Cards, Netbanking, and UPI)

B. Credit and debit cards (VISA / Mastercard / Rupay)

C. Most popular wallets

D. UPI

E. Net Banking

We are currently not accepting COD as an accepted mode of payment.

12) Is it safe to use my credit / debit card on pluckk.in?

Yes, it is absolutely safe to use your card on pluckk.in. We only work with the best payment partners to deliver a completely secure payment environment. Our partners are fully compliant with all regulations and enhanced security requirements as per the payments industry in India. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online. It means extra security for customers, thus making online shopping safer.

13) If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to deliver all products in your order and you have already paid for them online, the balance amount will be refunded to your Pluckk wallet as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please write to us at customerfirst@pluckk.in and we will refund it back to your account.

14) Where do I enter the coupon code?

Once you are done selecting your products and start checkout, you will be prompted to confirm your address and payment method. On the payment method page, there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.

14.1) Can I claim the same offer more than one time for my household?

Our offers can be claimed by an individual household only once. We reserve the right to cancel and refund any duplicate orders that use offer coupons if same household is using more than once or / and using the same email ID and multiple phone numbers as well.


Delivery Related

15) Can I specify a delivery date when ordering?

We offer Assured Next Day Delivery. Place your orders before 11:59 pm and we deliver it the next day. Any orders placed after 11:59 Pm will be delivered 2 days later.

16) I have not received my delivery?
Get in touch with our customer service team by email or WhatsApp for any assistance regarding orders that may be late. Our customer service team will get in touch with you if there are any potential issues as well.
17) I have not received part of my order?

A refund will be initiated into your wallet for any short items. 

18) Do I have to be there for delivery? Can my neighbours/ Security / Family members accept delivery on my behalf?

Yes, by calling us. If you aren’t around at the time of delivery and your order qualifies, you can give special instructions during the checkout process for your items to be left with your neighbours or in some other safe place. You can, if you prefer, specify a different delivery address when you order so your items go to your work, a neighbour, or another place where you can collect them.

19) Do you deliver to work addresses?

Yes, we can deliver to residential addresses or places of employment. If you would like delivery to your place of work, you will need to ensure that someone will be there to take receipt of your order.


20) Are there are any delivery charges?

Delivery is Free for all orders above Rs 399. For orders below this amount, a delivery fee of Rs 39 will be applied.


21) Are receipts sent with deliveries?

Your receipt is the address label on the parcel. The order number is proof of purchase. Keep the receipt as you'll need this if you want to return items.

22) Do we deliver overseas?

Unfortunately not at this time. 


Customer Service Related

23) How can I give feedback on the quality of customer service?

You will receive an NPS link post every delivery. Additionally, you can also write to us at customerfirst@pluckk.in regarding any feedback.

24) How do I raise a claim with customer service regarding delivery and quality issues?

If you face any issues with quality or delivery of products, we will take every measure to address the issue and make it up to you. Please contact our customer support team with details of your order as well as the issue you faced.

25) Return & Refund

All our customers enjoy a 100% Money Back Guarantee. We have a no-questions asked return and refund policy, which entitles all our members to return products at the time of delivery if they are not satisfied with quality or freshness. We will refund the value of the unsatisfactory products to your account in the form of store credit.

 26 How long do I have to request a refund?

All you need to do is inform us within 24 hours from the time of delivery.  Pluckk will make returns directly in your wallet as a credit to be used for future purchases.
27) When will I be credited for my return? 

A the most, it can take 7 days for any refund to process back to the issuing card / bank. We can refund your money as Pluckk Credits instantly which can be used for subsequent shopping with us.

28) I have not received my refund?  

Please allow 7 days from the cancellation or collection date for the refund to be processed back to the issuing card. If 7 days have passed then please contact our customer service team for further assistance.


About our Produce & Process

 

What produce is available on Pluckk?

We offer our customers a wide assortment of farm-fresh products. You have the option of choosing from Daily fruits and vegetables, Exotic fruits and vegetables, Pan ready items that are ready to eat-- cuts, sprouts, and curated mixes. In addition, we do also offer seasonal produce based on availability. 

 

What does Ozone wash mean?

Simply washing your fresh fruits and vegetables with water does not always ensure all contaminants and pesticides are removed completely. To ensure your produce is free from such items, we ozone wash our products which sterilizes them completely. Ozone is a powerful and instant acting oxidizer that easily oxidizes all fertilisers, pesticides, and microbes. Ozone washed articles have been claimed as Safe for Consumption by the Food and Drug Administration- USA. For further information about how we treat our produce with ozone, you may reach out to us on customerfirst@pluckk.in

 

How are your products sourced?

All our produce is sourced from our farming partners on a daily basis. We employ industry best crop tracking and a traceability process for all our items. Our farming partners practice sustainable farming methods and we work with them in a symbiotic manner to ensure high ethical sourcing practices. Check out our Farmers of Pluckk page for more information on sourcing and farming related queries.

 

How to cancel an order on Pluckk?

At the moment, we do not offer cancellations after ordering cut-off times. Please check your grocery cart before checking out to avoid any issues with cancellations. You are free to return any unsatisfactory items for a refund. 

 

Can I buy your products offline at stores?

We are currently only available for direct selling through our Web-App. 

 

Request us to stock an item?

If you would like us to stock a particular item or items, reach out to our team at customerfirst@pluckk.in. They are happy to assist you with such requests, basis availability.

 

Where can I find out about deals and promotions?

All recent and upcoming offers and deals will be shown on our homepage and on particular product pages. In addition, we do send out email that will list all active offers. So do remember to open our mailers to stay up to date. Following our social media handles is also a great way to stay informed. 

 

Moved to a new location? How to continue your Pluckk deliveries?

If you are planning to move or already have, we would request you to update your address in your account on our website and check whether we are servicing in that Pin-code area.